Customer Support

Thank you for choosing Feelfree - we hope that you are pleased with your purchase and that it brings you great enjoyment! If you have any questions regarding your Feelfree purchase, or experience a problem with a product, then please contact the dealer through which you made your purchase. If you ordered directly through this website, then please contact us using the details below:
Feelfree Kayaks UK
01726 862 798

- Warranty Information -

For full details on our Warranty Terms and Conditions - click here.

- Care and Maintenance -

Car-topping: Ensure you are using a suitable roof rack for your vehicle, with a load rating sufficient to carry your craft/s. Most kayaks are best transported deck-down / hull-up on roof bars - we recommend using roof bar pads to protect the kayak and allow the bars to better grip the load. Specialist kayak carriers can also be used - ensure you choose a type suitable for your craft. Use good-quality cam buckle straps to secure the kayak to the roof bars. Use bow and stern lines to secure the ends of the kayak to the vehicle. We do not recommend strings, ropes or ratcheting straps. Strings and ropes may not be secure enough. Ratcheting straps can put excessive pressure on the hull and cause deformities. Seats and other accessories should be removed before car-topping.

Short-term storage: The kayak may be stored on its side or vertically. Never store a ruddered kayak with the stern down - you will damage the rudder.

Long-term storage: Follow short-term storage instructions. Clean your kayak and look for wear. If possible, store your kayak out of direct sunlight. Do not store your boat long-term by leaving a tarp over it - this will create an 'oven-effect' that can damage or deform the hull. A tarp suspended over the boat will protect the boat from UV sunlight rays.

Cleaning: Rinse the kayak and accessories with freshwater after each use in saltwater. To clean the hull, wash with mild soap and warm water. To beautify exterior surfaces, use a vinyl protectant product. Do not use car wax on any surfaces.

Rudder System: We recommend periodically dry-waxing the rudder cables where they may rub against working parts. This will keep your rudder turning smoothly. We also recommend periodically lubricating the area where the blade pivots upwards with a silicone-based spray. Avoid situations where the rudder may become clogged with mud or sand, by raising the rudder. Do not beach your kayak with the rudder down.

Seat Clips: Rinse metal seat clips with freshwater after each saltwater use. Periodically apply a water-displacing / corrosion-inhibiting spray lubricant to help prevent the moving parts of the clip from seizing up with salt build-up or corrosion.

- Repair -

Light hull deformation: Leave your kayak in sunlight on a warm/hot day for several hours, and the hull should return to its normal shape.

Dents: Small dents should return to, or get close to, their original shape just by heating them up - the plastic has a good memory of its original moulded shape. To do this, place an old towel over the dent. Heat the area by slowly and carefully pouring hot water from a kettle onto the towel - exercise caution when using boiling water! Allow the plastic to warm up and soften. Applying pressure from the opposite side of the dent (if possible) can help with larger or deeper dents. Once the plastic has returned to the desired position, pour cold water over the area. Severe dents or creased dents may not return entirely to their original shape.

Deep Gouges, Splits & Punctures: Seek professional advice from a specialist plastic welder.